Cancellation & Refund Policy

Effective Date: 03 March 2026

Vetrival India provides professional IT services under contractual agreements.

1. Project-Based Services

• Cancellation must be submitted in writing.

• Clients are responsible for payment of work completed up to the cancellation date.

• Custom implementations are non-refundable once delivered.

2. Retainer or Managed Services

• Notice period: Minimum 30 days before the next billing cycle.

• Services will continue during the notice period.

• No refunds for partially completed billing cycles.

3. Licensing & Third-Party Fees

• Provider policies govern third-party subscription fees.

• Vetrival India is not liable for refunds of external vendor fees.

4. Refund Processing

• Approved refunds are processed within 30 business days.

• Refund method will match the original payment method where possible.

5. Disputes

Any disputes must be raised within 7 days of invoice issuance. Disputes will be reviewed and resolved in accordance with the contractual terms.